Good afternoon Gerd,
Thank you for following up with your Core Module Certificate of Completion, and I am sincerely sorry that you haven’t gotten help yet. I’m happy to help get this to you as quickly as possible.
Since your completion of this course, how we issue certificates changed from all of them being printed and mailed, to all of them being sent immediately following the close of the course as a PDF certificate. This was to solve the problem of some printed certificates either taking too long to arrive (this was especially true of certificates mailed to outside of the United States, such as yours), or not arriving at all.
We do still offer printed certificates. Please be aware, though, that since we now only print certificates twice a year, it may be more than six months before yours arrives.
The good news now is, I should be able to have your Certificate of Completion emailed to you within a few days. I’ll go ahead and begin that process now.
If, however, you’d also like a printed certificate, if you’ll simply let me know, either here or via email at firstname.lastname@example.org, I’ll be delighted to get that order placed for you.
Do you have any ideas on what you’d prefer? I’m looking forward to hearing from you, Gerd.