@Jasmine What methods have you tried? I’d like to learn from you as well.
My personal approach is to ask myself, “Why is this individual asking this question?” For example, if someone ask a question about the nature of Hell, oftentimes the question behind the question is related to God’s character. “How could a loving God…” So yes, they do need their direct question answered, but at a deeper level they need to be assured of God’s love and grace as expressed through Jesus - that we can trust God is good and God is love.
If I’m not sure why a person is asking a question, it can be helpful just to ask them, “Why do you ask?” or “What causes you to ask that question?” or “How come you ask that question?” Then take the time to listen and understand what is motivating their question. Be an engaged listener and take the time to really hear their heart. Then you can more appropriately respond.